AI Automation Architect | CRM/ERP Systems Specialist
AI-based automation for CRM and ERP systems — built with enterprise discipline, sized for any team.
I design AI-based automation for CRM and ERP systems — from enterprise compliance workflows to lean, cost-efficient systems for smaller teams. 11+ years across a wide range of industries, now focused on embedding AI into the systems businesses run on daily.
Architect & Developer
I work as both the architect and the hands-on developer on everything I build. The same person designs the system and builds it, so nothing gets lost between planning and building. It also means you end up owning real infrastructure: documented, easy to maintain, and not dependent on one person or vendor to keep it running.
Compliance & Security
AI automation deals with sensitive data by nature. Every system I build — for a bank or a five-person team — follows the same standard: a clear record of what happened, role-based access, and clear limits on what the AI can decide on its own versus what stays with a person. That standard stays the same regardless of company size; only the scope changes.
Skills & Systems
AI & Automation
- LLM/ChatGPT integration
- Intent detection & sentiment analysis
- AI-assisted decision routing
- RAG-based knowledge retrieval
- Automated document/contract intelligence
CRM/ERP Platforms (Zoho One Suite)
- Zoho CRM
- Zoho Desk
- Zoho Creator
- Zoho Books
- Zoho Analytics
- Zoho People
- Zoho Sign
- Zoho WorkDrive
Compliance & Security
- KYC / identity verification automation
- Role-based access control
- Audit-trail design
- Data governance in automated workflows
- GDPR-conscious architecture
Data & Analytics
- Power BI (DAX, Power Query)
- Zoho Analytics
- SQL & Relational Data Modeling
- ETL / Data Pipeline Design
- KPI Dashboard Design
- Cross-Department Reporting
- Forecasting & Trend Analysis
- Data Quality & Validation